Refund policy

Refund & Returns Policy

Digital products — all sales are final

CarHandy sells digital products (downloadable PDF guides, trackers, and templates). Because these are delivered instantly and can be downloaded, saved, and printed the moment your order is complete, we do not offer refunds, returns, or exchanges once a purchase has been made.

When you complete your order and access your download, you're agreeing to this policy.

Why we have this policy

Unlike a physical product, a digital file can't be "returned" — once it's downloaded, it's yours to keep. This all-sales-final approach is standard for digital goods and lets us keep our prices low for everyone.

Immediate access and your right of withdrawal (EU/EEA customers)

If you are a consumer in the European Union or European Economic Area, you normally have a 14-day right to withdraw from an online purchase without giving a reason.

Because our products are digital content delivered immediately, this right does not apply once download/access has begun — provided that, at checkout, you:

gave your express consent to immediate access to the digital content, and
acknowledged that by doing so you lose your 14-day right of withdrawal.

By ticking the consent box at checkout and completing your order, you provide that consent and acknowledgement. If you did not give this consent before accessing the product, your 14-day withdrawal right continues to apply and you may contact us for a refund within that period.

Problems with your download or file

We want you to actually be able to use what you bought. If your download link doesn't work, the file is corrupted, or you were charged more than once, contact us right away and we'll fix it — including re-sending your file or issuing a refund where a technical problem prevented you from accessing the product.

Refunds (where applicable)

Where a refund is due under this policy, we'll notify you once we've reviewed your request and let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days.

Please note it can take additional time for your bank or card provider to process and post the refund. If more than 10 business days have passed since we approved your refund and you still haven't received it, contact us.